Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vexiamart.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vexiamart.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vexiamart.shop.

Last Updated: May 2026
Applies To: Orders placed on Vexiamart.shop within the United States

At Vexiamart, customer satisfaction and trust are extremely important to us. We are committed to providing a transparent, fair, and secure return and refund process in compliance with applicable U.S. consumer protection standards and eCommerce marketplace policies.

All return requests must be reviewed and approved by our support team before items are sent back. Unauthorized returns may not be accepted or processed.

SECTION 1 — 30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • The item must be unused, unworn, and in original condition
  • Original packaging, tags, accessories, and manuals must be included
  • A valid proof of purchase or order confirmation is required
  • The return request must be submitted within 30 days after delivery

Vexiamart reserves the right to deny returns that do not meet return eligibility requirements.

SECTION 2 — HOW TO START A RETURN

To initiate a return, customers must contact our support team first.

Contact Information

Email: support@vexiamart.shop

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos of the item if damaged or defective

Once approved, customers will receive:

  • Return authorization
  • Return instructions
  • Shipping guidance

Items returned without prior approval may not be accepted.

SECTION 3 — RETURN ADDRESS

Approved returns must be sent to the following address:

Return Address

Vexiamart
2123 SW 46th St
Oklahoma City, OK 73119
United States

SECTION 4 — RETURN SHIPPING

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • We strongly recommend using a trackable shipping service
  • Vexiamart is not responsible for lost, delayed, or missing return shipments sent by customers

Shipping charges paid during checkout are non-refundable unless otherwise required by law.

SECTION 5 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect their order immediately upon delivery.

If an item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

please contact us within 30 days of delivery.

To help us resolve the issue quickly, customers should provide:

  1. Order number
  2. Description of the issue
  3. Clear photos of the item and packaging

After review, Vexiamart may offer:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit

depending on the situation.

SECTION 6 — NON-RETURNABLE ITEMS

Certain products are not eligible for returns including:

  • Personalized or custom-made items
  • Clearance or final sale products
  • Gift cards
  • Digital or downloadable products
  • Used items damaged after delivery
  • Hygiene or personal care items where applicable

Items returned in damaged, used, or altered condition may not qualify for refunds.

SECTION 7 — EXCHANGES

We currently replace items only if:

  • The item is defective
  • The item arrives damaged
  • The wrong item was shipped

For all other exchange requests, customers may place a new order after the return is completed.

SECTION 8 — REFUND PROCESS

Once returned items are received and inspected:

  • Customers will receive an email confirmation
  • Refund approval or rejection status will be provided
  • Approved refunds are issued to the original payment method

Refund processing time:

  • Up to 10 business days after approval
  • Additional banking processing times may apply

If more than 15 business days have passed after refund approval, customers should contact our support team.

SECTION 9 — ORDER CANCELLATIONS

Orders may only be canceled before shipment processing begins.

Once an order has been processed or shipped, cancellation requests may not be possible.

Vexiamart reserves the right to cancel suspicious, fraudulent, or high-risk orders for security and fraud prevention purposes.

SECTION 10 — FRAUD PREVENTION & ABUSE POLICY

To protect customers and maintain compliance with trust & safety standards, Vexiamart actively monitors:

  • Return abuse
  • Chargeback fraud
  • Suspicious refund activity
  • Unauthorized transactions

Returns or refunds suspected of abuse, fraud, or policy manipulation may be denied.

SECTION 11 — EUROPEAN UNION 14-DAY COOLING OFF RIGHTS

For orders shipped to countries within the European Union, customers may have the legal right to cancel or return eligible orders within 14 days without providing a reason.

Returned items must:

  • Be unused
  • Remain in original packaging
  • Include proof of purchase

This section applies only where required under applicable law.

SECTION 12 — CONTACT INFORMATION

Official Store Information

Store Name: Vexiamart

Business Address:
2123 SW 46th St, Oklahoma City, OK 73119, United States

Support Email:
support@vexiamart.shop

Customer Support Number:
+1 904-555-2486

Business Hours:
Monday – Friday
10:00 AM – 8:00 PM (PST)