Shipping policy

Last Updated: May 2026
Applies To: Orders placed on Vexiamart.shop

At Vexiamart, we are committed to providing reliable, secure, and transparent shipping services while maintaining full compliance with U.S. eCommerce standards, marketplace trust & safety policies, and customer protection guidelines.

Our goal is to ensure every customer receives accurate shipping information, timely order processing, and dependable delivery support.

SECTION 1 — ORDER PROCESSING

  • All orders are processed within 1–3 business days excluding weekends and public holidays
  • Orders are reviewed for payment verification, fraud prevention, and shipping accuracy before dispatch
  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information
  • Processing times may vary during high-demand periods, holidays, or promotional events

Vexiamart reserves the right to delay or cancel orders flagged for suspicious or unauthorized activity.

SECTION 2 — SHIPPING METHODS & DELIVERY TIMES

We work with trusted shipping carriers including:

  • USPS
  • UPS
  • FedEx
  • CJPacket
  • Other verified logistics partners

Available Shipping Options

Shipping Method Estimated Delivery Time Shipping Cost
Express Shipping 5–10 Business Days $18.99 USD
Standard Shipping 7–12 Business Days $9.99 USD
Free Shipping 8–13 Business Days Free

Estimated delivery times are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on:

  • Customer location
  • Weather conditions
  • Carrier delays
  • Customs processing
  • Operational disruptions
  • Peak shopping periods

SECTION 3 — SHIPPING TIME BREAKDOWN

Standard Shipping

  • Processing Time: 1–3 business days
  • Transit Time: 7–10 business days
  • Estimated Total Delivery Time: 7–12 business days

Express Shipping

  • Processing Time: 1–3 business days
  • Transit Time: 5–9 business days
  • Estimated Total Delivery Time: 5–10 business days

Free Shipping

  • Processing Time: 1–3 business days
  • Transit Time: 7–12 business days
  • Estimated Total Delivery Time: 8–13 business days

SECTION 4 — FREE SHIPPING POLICY

  • Free standard shipping may be available on eligible products or promotional offers
  • Eligibility requirements and applicable shipping fees will be displayed during checkout
  • Vexiamart reserves the right to modify shipping promotions at any time without prior notice

SECTION 5 — SHIPPING RESTRICTIONS

Currently, Vexiamart ships to:

  • United States
  • Canada
  • Selected European countries

We currently do not ship to:

  • PO Boxes
  • APO/FPO military addresses
  • Alaska
  • Hawaii
  • U.S. Territories
  • Restricted international regions

Certain oversized, hazardous, or restricted products may not qualify for shipping to specific locations.

SECTION 6 — ADDRESS ACCURACY & FAILED DELIVERIES

Customers are responsible for providing accurate and complete shipping information during checkout.

If orders are returned due to:

  • Incorrect addresses
  • Incomplete shipping details
  • Failed delivery attempts
  • Refused packages

additional shipping fees may apply for reshipment.

Vexiamart is not responsible for delivery issues caused by incorrect customer-provided information.

SECTION 7 — ORDER TRACKING

Once an order is shipped:

  • Customers receive tracking information via email
  • Tracking updates may take 24–72 hours to appear depending on the carrier
  • Customers may track shipments using the carrier’s official tracking system

If tracking information appears delayed, customers are encouraged to contact our support team for assistance.

SECTION 8 — LOST, DELAYED, OR STOLEN PACKAGES

While we work with reliable carriers, Vexiamart is not directly responsible for:

  • Carrier shipping delays
  • Lost packages caused by incorrect addresses
  • Delivery interruptions caused by weather or operational issues
  • Stolen packages marked as delivered by the carrier

Customers experiencing delivery issues should contact both the carrier and our support team for assistance.

SECTION 9 — FRAUD PREVENTION & SHIPPING SECURITY

To maintain a secure shopping environment and comply with marketplace trust & safety standards, Vexiamart actively monitors:

  • Suspicious shipping activity
  • High-risk orders
  • Unauthorized transactions
  • Address verification concerns
  • Fraudulent purchase behavior

Orders flagged for security review may experience temporary processing delays or cancellation.

SECTION 10 — CUSTOMS, DUTIES & TAXES

For international orders:

  • Customs duties, import taxes, or local fees may apply depending on destination country regulations
  • Customers are responsible for any applicable customs charges unless otherwise stated

Vexiamart is not responsible for delays caused by customs inspections or import procedures.

SECTION 11 — CONTACT INFORMATION

Official Store Information

Store Name: Vexiamart

Business Address:
2123 SW 46th St, Oklahoma City, OK 73119, United States

Support Email:
support@vexiamart.shop

Customer Support Number:
+1 904-555-2486

Business Hours:
Monday – Friday
10:00 AM – 8:00 PM (PST)